Ho Chi Minh City (HCMC): In Asia, Singapore is often regarded as the medical hub where thousands of medical tourists from around the Southeast Asia region fly in for medical treatment. However, the pervasive increase in healthcare costs at Singapore and the availability of value-based healthcare substitutes are two key factors driving medical tourists away from Singapore.
In fact, the Singapore Tourism Board (STB) no longer publishes revenue gained from medical tourism. The tide is changing and developing countries like Vietnam can be another medical tourism destination to consider other than Bangkok/Thailand at this time.
JCI-Accredited Hospitals in Vietnam
Internationally, healthcare organisations with Joint Commission International (JCI) accreditation are considered the gold standard in global health care. JCI standards define the performance expectations, structures, and functions that must be in place for a hospital to be accredited by JCI. The standards are divided into two main sections:
- Patient-centered Care
- Healthcare Organisation Management
In Vietnam, FV Hospital and Vinmec International Hospital – Times City (Hanoi) and Central Park (HCMC) are the first three hospitals which are accredited with the Gold Approval for their Hospital Program; FV Hospital was the first in Vietnam to be JCI accredited.
What this means is that a typical medical tourist can enjoy the same standard of care in United States as one in FV Hospital and Vinmec International Hospitals in Vietnam. This is no easy feat because these hospitals did not receive any government funding to achieve this. Additionally, these hospitals had successfully developed a functional value-chain from medical supplies to maintenance to disposal by themselves.
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FV Hospital: World Class Healthcare in Vietnam
For those who are still in doubt, the Jebhealth team assimilated ourselves as a typical (inbound) medical tourist travelling into HCMC without the help of any hospital staff. The trip was planned 3 weeks before this video, so every reservation we made online such as flights and accommodation was no different from a typical travel arrangement to a destination.
Note: some may require a visa to enter into Vietnam. If you ever require a visa, you can do it at the Visa Pass Counter as soon as you disembark from the plane upon arrival.
This video was specially produced to illustrate how we travelled from Home to Tan Son Nhat International Airport and to the Hotel before arriving at the Hospital.
As soon as you enter the main lobby, you will be greeted by a dedicated Korean language and Khmer language (Cambodia) help desks on the left respectively. However, if you speak English, French and other languages, you will need to walk towards the main counter in the middle.
It did not come as a surprise when we saw a Caucasian couple at the main counter because FV Hospital is known to serve expatriates residing in Ho Chi Minh City. Their ability to deal with patients from different cultural backgrounds also stands out from other hospitals. As the seats were fully occupied, a staff came out from behind the counter to greet us.
Reflection: The staff could have had made us wait but instead, took her own initiative to leave her seat to greet us at where we were. This level of service excellence is indeed befitting for a JCI-accredited hospital.
Meeting Dr Philippe Maxant
We took a tour around the hospital and were pleasantly surprised to see that it was very well maintained, clean and quiet. Even as we speak, a new block is now under construction to expand their operations.
Dr Philippe Maxant, who is the Head of Plastic Surgery & Cosmetics Department, at FV Hospital, Ho Chi Minh City, was speaking to a nurse at their Lifestyle Clinic when we met him.
He was very polite and gave a customary nod to acknowledge our presence. He said that a patient can send him a picture of themselves and give him information about their height and weight for him to conduct an assessment before any decision is made for a medical trip.
Reflection: This is a fine example of a patient-centred care. Giving patients full information about a treatment procedure, expected outcome(s) and cost before travels is aligned with FV Hospital’s Patient’s Rights and Responsibilities.)
Dr Philippe Maxant’s professional experience is extremely rich. Before joining FV Hospital, he was a senior consultant at various hospitals in France and also had a short stint in China.
- Senior Consultant, Hand Surgery Department, Nancy University Hospital, 1981-1983
- Senior Consultant, Plastic Surgery Department, Nancy University Hospital, 1983-1988
- Senior Consultant, Plastic and Reconstructive Surgery Department (Pr Ti Chen Tchang), 9th People’s Hospital, Shanghai-PRC, China, 1986
- Senior Consultant, Plastic and Reconstructive Surgery Department, Jean Villar Hospital, Bordeaux, France, 1988 – 1990
- Head of Department, Plastic and Aesthetic Surgery Department, Ambroise Paré Hospital, Nancy, France, 1990 – 2017
Hospital Ward Rooms
Most patients do not need to stay overnight in the hospital. Nevertheless, for more complex treatment procedures which require a longer recovery duration and/or rehabilitation care, these patients will be advised to stay at least one night in the hospital.
The single-bed rooms are spacious and a visitor can request for an additional mattress at US$20/night to keep company with the patient. In addition, a menu with a wide selection of food and beverages is available besides the regular hospital meals. This can potentially translate to cost-savings for anyone travelling with the patient because there is not a need to stay up at a hotel for those nights in the hospital.
Pack and Go!
Overall, we were very impressed with the hospital facilities and their staff. FV Hospital displays a high standard of service and operational excellence that we unfortunately do not get to experience in some private hospitals in Singapore. Jebhealth is pleased to announce that we can be among the first to introduce FV Hospital to the region.
Lastly, health packages not covered by insurance are available at subsidised rates. You can visit deals.jebhealth.com and click on FV Hospital on the Providers’ tab to find out more. Unlike some other hospitals who often put their junior doctors upfront, the doctors who will interface with patients at FV Hospital are either the Heads of Department or Senior Consultants to ensure the best standards of care are provided.
About FV Hospital in Vietnam
FV Hospital was founded by Dr Jean-Marcel Guillon in 2003 with a group of French doctors who shared their vision of bringing world class healthcare with Vietnam. Located in the burgeoning District 7 of Ho Chi Minh City, FV has evolved into a full-service, one stop provider of quality care for the local population in and around Ho Chi Minh City.
As the first JCI accredited hospital in South Vietnam, FV Hospital is known for its international standard of care, commitment to clinical quality and patient centric service.
With over 950 service staff, including 130 Vietnamese and expatriate doctors, FV provides care across more than 30 medical specialties at its 220-bed hub hospital. It also operates an outpatient clinic at the heart of District 1, Ho Chi Minh City’s traditional business district. In addition to catering for the local Vietnamese population, FV also receives patients from the neighbouring countries of Cambodia, Laos and Myanmar.